1. Acceptance of Terms & Master Services Agreement (MSA)
These Terms of Service govern the use of the Flowtaris AI platform and website. For enterprise customers, these terms operate in conjunction with your specific Master Services Agreement (MSA) and Service Level Agreement (SLA). In the event of a conflict between these terms and your executed MSA, the terms of the MSA shall prevail.
2. Enterprise Service Level Agreements (SLA)
Uptime commitments, service credits and support response times are defined in your Master Services Agreement (MSA) and Service Level Agreement (SLA). Scheduled maintenance windows will be communicated to your administrative contacts with a minimum of 48 hours' notice.
3. Intellectual Property: You Own Your AI Outputs
Flowtaris AI retains all intellectual property rights to our proprietary automation platform, OCR engines, LLM orchestration layers, and software code. However, **you retain 100% ownership of all data inputted into the system and all outputs generated by the AI on your behalf.** Flowtaris AI claims no rights to your financial records, generated analyses, or conversational ERP interactions.
4. Acceptable Use & API Rate Limiting
Access to the Flowtaris AI platform and our ERP integration endpoints is subject to fair use and programmatic rate limiting to protect system stability. Customers agree not to:
* Reverse engineer, decompile, or attempt to extract the source code of our models.
* Use the platform to process data that violates international sanctions or anti-money laundering (AML) regulations.
* Attempt to bypass security controls, RBAC permissions, or tenant isolation mechanisms.
5. Confidentiality & Non-Disclosure
Both parties agree to strict confidentiality regarding proprietary business processes, financial data, and technical integration details. Flowtaris AI employees operate under stringent NDAs and undergo rigorous background checks. We will never publicly disclose your usage of our platform without explicit, written marketing consent.
6. Limitation of Liability
While our AI agents operate with deterministic guardrails and human-in-the-loop (HITL) fallback mechanisms, Flowtaris AI acts as an augmentation layer to your finance team. Your organization remains ultimately responsible for the final execution and approval of financial transactions within your ERP (e.g., executing a wire transfer in NetSuite). Our liability is limited to the extent outlined in your enterprise MSA.
7. Contact Us
For MSA negotiations, SLA enquiries or general legal questions, please contact:
**Flowtaris Private Limited**
Email: info@flowtaris.com
